Back to Home

PRIVACY POLICY

1. Overview

This Privacy Policy explains how Smooth Sailing Technologies LLC ("Smooth Sailing," "we," "us," "our") collects, uses, discloses, and protects personal information when you visit our website, use our services, or communicate with us (collectively, the "Services").

2. Information We Collect

We collect information in three ways: (a) information you provide, (b) information collected automatically, and (c) information from service providers.

A) Information you provide

Depending on what you submit, we may collect:

  • Identity details: full name, date of birth, nationality, passport details (number, issue/expiry dates), and other information you enter into our forms.
  • Travel details: arrival/departure dates, flight or itinerary details, point of entry, and travel plans.
  • Accommodation details: hotel/property name and address in Thailand.
  • Contact details: email address, phone number.
  • Customer support communications: messages, screenshots, attachments you send to support.

B) Information collected automatically

When you use the Services, we may collect:

  • Device and usage data: IP address, browser type, device identifiers, pages viewed, timestamps, and referral/exit pages.
  • Cookies and similar technologies: used for security, analytics, and site functionality.

C) Payment information

Payments are processed by third-party payment processors. We do not store full payment card numbers. We may receive: Payment status, transaction ID, and limited billing details necessary for support and accounting.

3. How We Use Information

We use personal information to:

  • Provide and operate the Services and process your order.
  • Validate form completion, detect common errors, and help prevent submission mistakes.
  • Communicate with you (status updates, confirmations, support responses).
  • Prevent fraud, abuse, and security incidents.
  • Comply with legal obligations and enforce our agreements.
  • Improve the Services (analytics, performance, and user experience).

4. Legal Bases for Processing (where applicable)

Where required, we process personal information based on:

  • Performance of a contract (to provide the Services you request).
  • Legitimate interests (fraud prevention, security, improvements).
  • Consent (for certain cookies/marketing where required).
  • Legal obligations (tax, accounting, compliance).

5. How We Share Information

We may share personal information with:

  • Service providers / processors that help us run the Services (hosting, analytics, customer support tools, email delivery, payment processing).
  • Authorities or legal recipients if required by law, court order, or to protect rights, safety, and security.
  • Business transfers (merger, acquisition, sale of assets), subject to continued protection.

We do not sell personal information in the ordinary commercial sense.

6. Data Retention

We retain personal information only as long as necessary to:

Provide the Services, maintain records, resolve disputes, enforce agreements, and meet legal/accounting requirements. Retention periods may vary by data type and legal obligations.

7. Security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

8. International Transfers

If you access the Services from outside the country where our servers or providers are located, your information may be transferred and processed internationally. We take steps intended to ensure appropriate protections for such transfers where required.

10. Children's Privacy

The Services are not directed to children under 13 (or under the age required by local law), and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" will reflect the latest version. Continued use of the Services after changes means you accept the updated policy.